7-day returns and exchange
Returns, exchange & refunds
You have 7 days from delivery to return or exchange a piece, as long as it is unworn, unwashed, original tags and packaging.
How to start one
Message us
On WhatsApp, with your order number and a photo of the piece.
We arrange the pickup
Or share a return address, if your pincode is not serviceable for reverse pickup.
Exchange or refund
Once the piece reaches us and passes a check, we process it.
Manufacturing defects
If a piece reaches you with a stitching or fabric defect, we replace it in full within 7 days of delivery. Send us a photo — you will not be asked to pay for the return.
Damaged, defective or wrong item
Tell us within 48 hours of delivery with an unboxing photo or video. We will replace the item or refund you in full including shipping, whichever you prefer. Please do not wash or wear the piece before contacting us.
Size exchanges
Your first size exchange on an order is free, subject to stock. We arrange a reverse pickup wherever our courier partner services your pincode; where it does not, we ask you to self-ship using a courier agreed with us. Baisa covers the courier cost for this first size exchange.
Return courier costs and fees
For an ordinary return, the customer pays the actual return courier cost. Contact us before sending the parcel so we can confirm the return address and pickup or self-shipping arrangements. There is no restocking fee (₹0). Baisa covers return courier costs for defective or wrong items and for the first size exchange on an order.
Refunds
Once your return reaches us and passes inspection, we confirm approval within 2 working days. Following receipt and inspection, refunds are completed within a maximum of 7 working days. Prepaid orders are refunded to the original payment method; cash-on-delivery orders are refunded by UPI or bank transfer in the same window — we will ask for your UPI ID or account details at that stage. Shipping charges already paid are refunded only when the item was damaged, defective or incorrect.
Cancellations
You can cancel free of charge any time before dispatch — just message us. Once the parcel is with the courier, it is handled as a return after delivery.
Not returnable
- Pieces bought on clearance or marked Final Sale
- Customised, altered or made-to-order pieces, including unstitched fabric cut to order
- Pieces returned without their original tags or packaging
What is not a defect
Hand block printed pieces are printed one at a time, so colours vary slightly between pieces and small irregularities in the print are inherent to the craft — a tolerance of about ±5% is normal. That is the handmade signature, not a fault. If something looks wrong to you, send a photo and we will tell you honestly which it is.